Our commitment is to deliver high-quality, reliable town planning services to guide you through the council/certifier application process.
1. Initial Payment Terms
We require a minimum 50% upfront payment to initiate your project.
The remaining 50% is payable upon the completion and readiness of the final application package for council/certifier submission, at which point all final edit files can be also shared for your review.
2. Refund Eligibility
Full Refund: A full refund will only be offered in the event of an outright rejection of an application. If a council/certifier requests further information, imposes restrictive conditions in a determination letter, or requires amendments to the plans to gain approval, these conditions do not qualify for a refund.
Partial Refund: If significant work has been undertaken (e.g., research on environmental planning, compliance review, heritage/bushfire/flood zone assessments), and it is later determined we cannot continue, we may offer a partial refund, accounting for completed work. The partial refund amount is non-negotiable.
No Refund: If the project is substantially complete or the issue precluding submission is outside our control (e.g., changes in council requirements after work is completed), a refund may not be possible.
3. Refund Process
Refund requests can be made in writing to projects@approveall.com.au and will be assessed within 28 business days.
Each refund request will be evaluated based on the work completed and our internal refund criteria, which ensures fair and transparent decision-making.
We are committed to maintaining transparent communication and ensuring you have a clear understanding of the services provided and the associated costs at each stage of your project.
